28 Oct

Retail Banking Statistics 2018

Retail Banking: 90% of leadership think their bank is great across various digital dimensions, only 44% of their employees agree [Figure 3.9]. Improving Customer Experience: Importance: 91.7% vs. the Effectiveness of 37.5% [Figure 3.12].
Effective banking, just like the air we’re breathing, is crucially important but should be invisible.

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